Trex Warranty Claims Information

File a Claim Online


  1)  If you live in AZ, CA, CO, ID, MT, NM, NV, OR, UT, WA, or WY
 2)  and your deck was installed between 2002 and 2007
 3)  and your deck exhibits surface flaking, peeling, or delamination

Trex cannot accept your claim online. Please follow this link to the site that will provide information for filing a claim or call (866)923-1494.

To make a claim online for all other concerns under the Trex Limited Warranty, click the Start Claim Process button below to start your claim. Please review the details of your warranty coverage by clicking on the View Warranties link to the left of this information.

 File a Claim by Mail

To make a claim within the warranty period under the Trex Limited Warranty by mail, you may contact us at 1-800-BUY-TREX (1-800-289-8739) and a claim form will be mailed to you. Please complete the claim form and send supporting documents to:

Trex Company, Inc.
Consumer Relations
160 Exeter Drive
Winchester, VA 22603-8605